🚚 Shipping Policy

Effective Date: August 6, 2026

Welcome to Pickles Pantry. We are committed to delivering fresh, authentic, homemade food products across India in a safe and timely manner.

📍 1. Shipping Coverage

We currently deliver to most locations across India. Delivery availability depends on the serviceability of your PIN code by our courier partners.

⚙️ 2. Order Processing

  • Orders are processed within 1–2 business days after successful payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • During festivals, promotional campaigns, or peak seasons, processing may take slightly longer.

⏱️ 3. Shipping Time

Estimated delivery times are:

🌴 Kerala
2–4 business days
🗺️ South India
3–6 business days
🇮🇳 Rest of India
4–8 business days
⛰️ Remote / North-East
5–10 business days

* Delivery timelines are estimates and may vary due to weather conditions, courier delays, natural disasters, or other unforeseen circumstances.

💳 4. Shipping Charges

Shipping charges are calculated based on:

  • Delivery location
  • Order weight
  • Package dimensions

The applicable shipping charges will be displayed during checkout before payment.

Free shipping promotions, if applicable, will be announced on our website or during promotional campaigns.

📦 5. Order Tracking

Once your order has been shipped, you will receive:

  • A shipping confirmation email or SMS
  • Courier tracking number
  • Tracking link (where available)

Customers can track their shipment using the tracking details provided.

🫙 6. Packaging

Since we deal with food products, every order is carefully packed using food-grade packaging materials to ensure freshness and prevent damage during transit.

Glass jars are securely packed with additional protective cushioning wherever applicable.

🚪 7. Delivery Attempts

Our courier partners generally make 2–3 delivery attempts.

If the customer is unavailable during all delivery attempts, the shipment may be returned to us. Re-shipping charges, if applicable, will be borne by the customer.

📮 8. Incorrect Address

Customers are responsible for providing accurate delivery information.

Pickles Pantry shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete shipping addresses provided by the customer.

⚠️ 9. Damaged or Tampered Packages

If the package appears damaged or tampered with at the time of delivery:
  • Please do not accept the package if possible.
  • Take clear photographs of the package.
  • Contact our customer support within 24 hours of delivery.
* Claims made after 24 hours may not be eligible for replacement or refund.

🌧️ 10. Delays

While we strive to deliver all orders within the estimated timeframe, delays may occur due to:

  • Natural disasters
  • Heavy rains or floods
  • Strikes
  • Government restrictions
  • Courier operational issues
  • High order volumes during festive seasons

We appreciate your patience in such situations.

✈️ 11. International Shipping

Currently, Pickles Pantry ships only within India.

International shipping may be introduced in the future.

📞 12. Contact Us

If you have any questions regarding shipping or your order, please contact us through the Contact Us page on www.picklespantry.in. We are always happy to assist you.
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